Refund Policy


At Peoples Rx, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help. We accept returns and exchanges within 30 days of purchase when accompanied by the original receipt. Unopened items will be refunded to the original form of payment, while opened items are eligible for store credit. Please note that items that have expired while in your possession are not eligible for return.

Books may be returned only if they are in a sellable condition, which means they should not appear read or exhibit signs of wear, such as folded corners. 


To ensure smooth processing, all qualifying returns must be presented to a cashier before making any new purchases. Returns submitted afterward may not be accepted. A valid photo ID is required for all refunds, and while we strive to accommodate our customers, Peoples Rx reserves the right to deny any return or refund, even with a receipt. We appreciate your understanding and thank you for choosing Peoples Rx.

General Return Guidelines

  • Returns must be made within 30 days of the original purchase date.
  • Both, a valid receipt (paper or digital) and a state issued ID is required for all returns and exchanges.
  • Unopened items can be refunded to the original form of payment. Opened items will be issued in the form of store credit.
  • Opened items returns will not be accepted if more than 50% of the product has been consumed.
  • Returns are limited to $500 within a six-month period. Accounts that exceed this limit will be restricted from making additional returns until the next six-month period.
  • Peoples Rx reserves the right to decline any return, even with a valid receipt, at our discretion.

Non-Returnable Items

The following items are final sale and are not eligible for return or exchange under any circumstances:

  • Special order products: once orders are placed, special orders are considered paid for and are exempt from cancellation, returns, or refunds of any kind.
  • Products that are expired or within 6 months of their expiration date
  • Products that have expired while in the customer’s possession
  • Clearance items
  • Test kits
  • Gift cards
  • Mail order items
  • Refrigerated items
  • Perishable food items, meat, fish, eggs
  • Items that were lost or improperly stored (e.g., not kept at the required temperature)